Terms and Conditions
Purpose
Saarthium Services Private Limited is committed to protecting any personal information that we may receive while you access our website, www.saarthium.com. We believe that it is important for you to know how we treat the information that we may receive when you engage with us. This document outlines the Terms and Conditions along with policies applicable to the services of Saarthium Services Private Limited.
Definitions
- Service Provider: Saarthium Services Private Limited or its authorized representatives, offering specified services in exchange for a payment.
- Service Receiver: The client or customer who receives or avails the services provided by the Service Provider.
Applicability
These Terms and Conditions apply to all users, clients, and visitors accessing our website and services. By using our services, you agree to the policies described herein.
We may collect both information directly provided to us (such as name, email, contact number, organization details, business information) and information passively collected (such as IP address, browser type, operating system, device identifiers, visited web pages, and related activity).
How We May Use the User Information
- Providing and communicating with you regarding services, queries, or feedback.
- Fulfilling your requests regarding our offerings and sharing details of services that may interest you.
- Providing technical support and resolving issues related to our services.
- Enforcing legal terms and policies governing your use of our services.
- Performing analysis and research for improving our services.
- Complying with legal and regulatory obligations.
You may withdraw consent at any time by contacting us at info@saarthium.com.
Pricing
Our pricing varies depending on client requirements as we provide customized solutions for each client.
Security and Data Processing
We maintain strict physical, electronic, and administrative safeguards to protect your personal information. While we take all reasonable precautions, no system can guarantee absolute security. By sharing your information with us, you accept this risk.
User Obligations
As a user of this website, you agree not to cut, copy, distribute, modify, recreate, reverse engineer, publish, or create derivative works from any information or software on this website without prior written consent.
Acceptance of the Policy
By visiting our website, signing up, logging in, or submitting your details, you acknowledge and accept these Terms and Conditions unconditionally. If you do not agree, you should not use our website or services.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The proceedings shall be conducted in English and the venue shall be Chennai. The arbitration award shall be final and binding.
Updates
We may occasionally update these Terms and Conditions. Continued use of our website and services after updates will be deemed as acceptance of the revised terms.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such third-party sites.
Receipt of Payments
All payments for services are accepted only in the name of Saarthium Services Private Limited through authorized channels such as NEFT/IMPS, RTGS, and approved digital payment gateways (e.g., Razorpay, Cashfree, etc.). We do not accept payments in personal accounts or under any other name. Any misrepresentation of our brand or acceptance of payments outside these channels must be reported immediately to info@saarthium.com.
Refund Policy
Eligibility Requirements
Refunds are subject to evaluation by Saarthium Services Private Limited and will only be processed if stated in the duly executed agreement, undertaking, or any other document signed by both parties.
Types of Refunds
Refunds will be limited to the amount specified in the agreement or as mutually agreed between the Service Provider and Service Receiver.
Refund Timeframe
Refunds, once approved, will be processed within 45 working days of receiving all required documents and information.
Refund Process
- The Service Receiver will be notified via email about the refund amount, reason, and terms.
- The Service Receiver must acknowledge and accept the refund terms via email.
- The Service Receiver must provide valid bank account details (account number and IFSC code).
- Once details are received, the refund will be processed within the specified timeframe.
Grievance Resolution
For queries or clarifications, you may contact Saarthium Services Private Limited at legal@saarthium.com with details such as company name, service availed, query, and contact information of the concerned person.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 info@saarthium.com